In today’s fast-paced world, many women are seeking flexible job options that allow them to work from home while managing their household responsibilities. Recognizing this trend, Blinkit—India’s popular quick-commerce delivery platform—has opened a golden opportunity for women in 2025 with its latest Customer Support/Telecaller recruitment. This initiative aims to empower females, especially those who have passed 12th grade, by offering full-time remote positions with attractive salaries and perks.
Customer Support / TeleCaller Overview
This recruitment drive at Blinkit is focused on strengthening its Customer Support / TeleCaller teams, critical for maintaining the high level of service that customers expect from an instant delivery platform. These roles are the frontline of Blinkit’s interaction with its users, and as such, require individuals who are not only skilled communicators but also genuinely passionate about resolving customer queries.
Job Position: Customer Support / TeleCaller
This role encompasses both inbound and outbound communication with customers, ensuring their journey with Blinkit is smooth and satisfactory.
Key Responsibilities
Handling Inbound Calls/Queries: Responding to customer inquiries related to orders, deliveries, product availability, payment issues, returns, or any general concerns they might have about Blinkit’s services.
Making Outbound Calls (if required): This could involve following up on complex issues, confirming delivery details, gathering feedback, or informing customers about service updates or promotions. While the primary focus is often support, some telecaller roles might involve proactive outreach.
Problem Solving: Actively listening to customer issues, analyzing the problem, and providing effective and timely solutions. This requires quick thinking and resourcefulness.
Providing Information: Clearly explaining Blinkit’s products, services, policies, and procedures to customers.
Maintaining Records: Accurately documenting customer interactions, issues, and resolutions in the company’s CRM or customer support system.
Customer Relationship Management: Building rapport with customers, empathizing with their concerns, and ensuring a positive and professional interaction that enhances customer loyalty.
Collaboration: Liaising with other internal teams (e.g., delivery, operations, tech) to resolve complex issues that require cross-functional coordination.
Job Role: Customer Support / Telecaller
- Handling incoming customer queries and resolving them efficiently.
- Making outbound calls to follow up on service requests or orders.
- Assisting customers with issues related to delivery, payment, returns, or app usage.
- Maintaining polite, clear, and professional communication at all times.
- Updating customer information accurately in the system.
Eligibility Criteria
| Criteria | Requirement |
|---|---|
| Gender | Female only |
| Education | Minimum 12th Pass |
| Experience | 0-6 months (Freshers Welcome) |
| Age Limit | 18 years and above |
| Location | Pan India (Work From Home) |
| Language | Basic knowledge of Hindi or English preferred |
Skills Required
Candidates applying for this role should possess the following soft and hard skills:
- Excellent communication skills (Hindi/English)
- Basic computer knowledge (Email, Excel, CRM)
- Listening and patience while handling calls
- Problem-solving attitude
- Ability to manage time and multitask from home
- Positive and polite tone while talking to customers
Even if you’re not highly experienced, Blinkit provides training before you start.
Blinkit Job Benefits
- Permanent Full-Time Work From Home Job
- Monthly salary between ₹20,000–₹29,000
- Fixed Day/Night shift options
- 6 working days per week (Sunday Off)
- Easy onboarding and training
- Comfortable work from your own space
- Equal opportunity for married/unmarried women
These benefits make Blinkit one of the most preferred companies for work-from-home aspirants in 2025.
Salary Details
- Base Salary: ₹20,000 to ₹29,000 per month
- Incentives: Performance-based bonuses may be provided.
- Mode of Payment: Direct bank transfer every month
Note: Some locations may offer special incentives for language or high call resolution rates.
Working Hours and Shifts
| Type | Details |
|---|---|
| Timings | 10:00 AM – 5:00 PM |
| Work Days | Monday to Saturday |
| Weekly Off | Sunday |
Application Process Steps
- Exclusively for Female Candidates: It’s clearly stated that “Only Female candidates can apply for this Customer Support / TeleCaller job.” This highlights Blinkit’s initiative to empower women in the workforce, creating dedicated opportunities. If you are a female candidate, this role is specifically tailored for you.
- Apply button will typically lead you to an online application form or the official careers page where you can initiate your application. Ensure you are on a legitimate Blinkit recruitment portal to avoid scams.
- Fill Out the Application Form: This is a critical step where you will provide your personal, contact, educational, and perhaps some basic experience details.
- Accuracy is Key: Double-check all information before submitting. Errors in contact details can prevent recruiters from reaching you.
- Honesty: Provide truthful information about your qualifications and experience.
- Resume/CV: Although not explicitly mentioned as an upload requirement in the prompt’s application process section, it’s always advisable to have an updated resume or CV ready, as it might be requested later in the process or there might be an option to attach it in the form.
- Pay the Application Fee, If Required: The prompt states “Pay the application fee, if required.” It’s important to exercise extreme caution at this step. Legitimate companies like Blinkit typically do NOT charge an application fee for recruitment. If you encounter a request for payment, especially an upfront “registration fee” or “security deposit,” it is a significant red flag for a potential scam. Always verify the authenticity of such requests directly from an official Blinkit source or their official careers website. It is best practice to assume no fee is required unless explicitly confirmed by a trusted, official channel.
- Click on the Submit Button: After carefully filling out the form and reviewing all details, click the submit button to finalize your application. You should ideally receive a confirmation message or email upon successful submission.
Documents Required
- Aadhaar Card
- 12th Certificate
- Graduation Marksheet (if applicable)
- Bank Account Details
- Passport Size Photo
Tips to Crack Blinkit Interview
- Practice Common Scenarios
- “How will you handle an angry customer?”
- “Explain Blinkit’s delivery policy”
- Improve Communication
- Speak clearly & politely