Are you searching for a reliable work-from-home opportunity with a leading brand? Zomato, a top player in India’s food delivery and tech space, is hiring for Data Entry Cum Back Office Executive roles open to both men and women across the country. With monthly salaries ranging from ₹25,000 to ₹35,000 and flexible shifts, this is a great chance for freshers and experienced candidates to kickstart or grow their careers—all from the comfort of home.
Your Role in Zomato’s Engine: Data Entry Cum Back Office Executive
nter data such as customer orders, restaurant menus, and marketing materials into Zomato’s system: This is a primary responsibility requiring high accuracy and attention to detail. You will be responsible for inputting a wide variety of data points, ensuring that restaurant information (like menu items, prices, operating hours), customer order details, and promotional content are correctly reflected within Zomato’s extensive database. This meticulous data entry is crucial for the platform’s functionality and user experience.
Provide assistance to Zomato customers and restaurant partners: While primarily a data and back-office role, there’s a significant component of support. You will be a bridge between Zomato and its key stakeholders – the diners and the restaurants. This involves addressing various queries and providing necessary information to ensure smooth operations for both parties.
Answer customer queries via phone, email, and chat: This is a direct customer interaction component where you will respond to customer inquiries across multiple communication channels. Queries could range from order status updates, delivery issues, payment problems, or general information about Zomato’s services. Clear, concise, and empathetic communication is vital here.
Resolve any customer complaints or order-related issues: A critical aspect of customer support is problem-solving. You will be tasked with understanding customer grievances, investigating order discrepancies, and working towards swift and satisfactory resolutions. This might involve coordinating with delivery partners or restaurant staff.
Track and update customer orders regularly: Maintaining real-time information on customer orders is essential for a delivery platform. You will be responsible for monitoring order statuses, updating relevant details in the system, and ensuring that all changes are accurately reflected for both customers and internal teams.
Build and maintain a good relationship with restaurant owners: As a back-office executive, you may also engage with restaurant partners. This could involve updating their profiles, addressing their operational concerns, or providing support on how to best utilize Zomato’s platform. Fostering positive relationships with restaurants is key to Zomato’s ecosystem.
Role Overview
| Detail | Description |
|---|---|
| Company | Zomato |
| Position | Data Entry Cum Back Office Executive |
| Employment Type | Full-time / Part-time (Work From Home) |
| Locations | Anywhere in India |
| Salary | ₹25,000 – ₹35,000 per month |
| Qualification | 12th Pass / Graduate |
| Experience | 0–2 years (Freshers welcome) |
Duties & Responsibilities
Candidates selected for the Data Entry Cum Back Office Executive role can expect the following core responsibilities:
- Data Management:
- Enter customer orders, restaurant menus, and promotional content accurately
- Update internal systems or CRM with order statuses and corrections
- Customer & Partner Support:
- Respond to queries from customers and restaurant partners via phone, email, and chat
- Track and resolve issues related to missing items, order delays, or refunds
- Complaint Resolution:
- Escalate unresolved issues to the relevant team
- Provide updates to stakeholders on progress
- Order Monitoring:
- Track deliveries and ensure data reflects real-time status
- Coordinate with delivery teams or tech staff if necessary
- Partner Support:
- Maintain professional rapport with restaurant partners
- Address menu updates, unit entry errors, and order queries
Salary Structure
| Role | Base Salary | With Incentives |
|---|---|---|
| Data Entry Executive | ₹25,000 | ₹28,000 – ₹30,000 |
| Back Office Executive | ₹28,000 | ₹30,000 – ₹35,000 |
Documents Required
- Aadhaar Card
- 12th/Graduation Certificate
- Bank Account Details
- Passport Size Photo
Why This Job Stands Out
- Big Brand Credibility – Zomato is a trusted national platform
- Remote & Inclusive – Ideal for varied lifestyles
- Flexible Timings – Work with ease and autonomy
- No Experience Pressure – Welcomes beginners
- Skills-Based Growth – Opportunities for growth with real-time coaching
This role offers more than just a job—it provides long-term potential to advance in back-office, data, or customer relations roles.
Wrap-Up
Zomato’s Data Entry Cum Back Office Executive Work From Home job opens up a professional and flexible career path for both men and women across India. Ideal for those who recently passed 12th grade or have up to 2 years of experience, the role offers a strong salary, growth potential, and the comfort of working remotely. With a simple application process and clear responsibilities, this is a golden opportunity—especially for job seekers aiming to merge work stability with home convenience.